Accommodation Bookings - terms & conditions
After hours -Noise must be kept to a minimum after 10pm.
A Streaky Bay Motel & Villas repesentative is accessible 24 hours a day for emergencies only.
Allocation-Due to variations to reservations, specific room or villa allocations cannot be guaranteed.
Arrival/Depature Times-Arrival time: accommodation will be available for occupation as a soon as available after 2pm.
Departure time: accommodation must be vacated BEFORE 10am on day of depature.
Cancellations-All cancellations must be advised in writing (eg by email) before any refund can be considered. The deposit will be refunded (less $30 administration fee) if notified at least 30 days prior to scheduled arrival. If notified less than 30 days prior to arrival, the deposit will only be refundable (less $30 administration fee) if/when the accommodation is rebooked. Cancellations less than 72 hours prior to arrival will forfeit the deposit (subject to managements discretion). Reservations cancelled, or altered at the commencement of or during occupation do not qualify for any refund and the monies paid will be forfeited by the guest. Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid. (During peak season, guests will be advised about deposits and refund policy applied for that period).
All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings in the accommodation. Fair wear and tear excluded. A fee may be charged if excessive cleaning is required after departure.
Deposits-Customers will be advised on deposits required to secure reservations of time of booking.
Final Payment-Balance of monies is due and payable on arrival, including full payment for any additional persons or nights.
Forms of payment-Payment is accepted by cash, Visa, Mastercard, Eftpos and Amex. Purchase Orders and Cheques will be accepted with approval from management.
The tariffs quoted include linen for each bed booked and paid for.
Minimum booking periods-Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events e.g. Easter and Christmas.
Personal belongings-Streaky Bay Motel & Villas and Agave House takes no responsibility for the loss or damage of any personal item. Remeber to lock you villa or room when not occupied. Also lock your vehicle and remove any valuables; parking is at your own risk. Thoroughly check the accommodation before depature as any items left behind may not be recovered.
Pet policy-Streaky Bay Motel & Villas and Agave House are not suitable for animals. No pets allowed.
Prices-All prices quoted are in Australian dollars, are inclusive of GST and are subject to change without notice due to seasonal and other variations.
Servicing-Accommodation is serviced weekly.
Smoking-All buildings at Streaky Bay Motel & Villas and Agave House are non-smoking. By law, it is prohibited to smoke inside or within 5 metres of any public building.
Force Majeure-Very occasionally, in circumstances of 'force majeure' as defined in the clause below, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Streaky Bay Motel & Villas cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to 'force majeure'. Circumstances include the destruction or damage of your accommodation (which cannot be reasonably be remedied to a satisfactory standard before the start of your holiday), through fire, flood, explosion, storm, or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
Terms and conditions are subject to change at any time.